FAQ !

HOW LONG DOES IT TAKE TO RECEIVE AN ORDER?
Your order is dispatched within 2 to 3 days. The average delivery time is then 7 to 14 working days, depending on your location.

WHERE DO YOU DELIVER AND WHAT ARE THE DELIVERY COSTS?
We deliver worldwide, with free delivery on all orders.

WHO DELIVERS MY ITEM?
Your items will be delivered by your local postal service.

WHAT ARE THE DELIVERY TIMES?
Delivery times are subject to the terms and conditions of your local post office.

WHAT HAPPENS IF NO ONE'S HOME?
Don’t worry, if your parcel is small enough, it will be left in your post box. Otherwise, it will be taken to your local post office for collection.

I'VE ENTERED THE WRONG ADDRESS. WHAT SHOULD I DO?
If your order hasn’t been dispatched yet, simply contact us immediately and we’ll update your details. Once an order has been dispatched from our warehouse, however, no changes can be made, in line with our terms and conditions.

IS YOUR SITE SECURE?
Yes, our site is fully secure. In fact, you could say it’s 300% secure! Here’s why: The site you’re visiting is hosted on an HTTPS server (you’ll see the little green padlock in the URL bar to remind you). Many sites only secure the checkout pages, but we secure all pages to protect against hacking and malware. For payments, we use Stripe and PayPal, the industry leaders in secure online transactions.

WHAT PAYMENT METHODS ARE ACCEPTED?
We currently accept payment via credit card or PayPal. We do not accept bank cheques, wire transfers, or cash on delivery.

WHAT HAPPENS IF I'M NOT SATISFIED WITH MY PRODUCT?
We offer a 100% money-back guarantee! If the product doesn’t meet your expectations, simply return it within 14 days of receipt for a full refund. Please ensure the product is in perfect condition, and note that the return postage is at your expense. Don’t forget to email us proof of postage as confirmation.